CALL RATES
- Calls among the users of this network 0.10 €/minute.
- Calls to USA or EU (EU landlines) 0.16 €/minute. Through “A Intl Call” Check WEB for other countries
- Calls to Spanish cells out side of the network and land lines 0.16 €/minute
- Text messages (SMS) to Spanish cells 0.16 €. (No Connection Fee on SMS)
- Text messages to the US from 0.80 € per text message
- All Taxes included in specified rates
- Other calls or services will be charged at the operator’s official corporate rates
- Connection Fee 0.16 €, applies for all calls in Spain. Check in other countries (subject to change in other countries).
- First minute complete, every other minute in Spain counted by seconds.
- Conditions applied until Cancellation Contract is presented to Apelcom.
- Apelcom may cancel the Contract if the phone has had no use for the period of two consecutive months or anytime due to failure in payment of the month´s bill
IMPORTANT NOTES FOR USERS:
Contract is completed with notes on the back.
- We recommend to read carefully Notes on limits, roaming, invoicing and other services described on the back of this page and in our Web
- All charges and refunds will be done on this Credit or Debit Card. If credit/debit card needs to be changed, please contact with us
CUSTOMER SERVICE
- For problems about your cell phone, your sim card or your monthly limit, send an e-mail to infocell@apelcom.es or call the Costumer Service M to F (9 am- 6 pm) labor days. For questions regarding billing we will answer you ONLY by e-mail.
- Calling from your cellular, dial 1050, listed as APELCOM (call cost from your cell: 0,10/min. + 0,16 connection fee)
- Calling from landlines or public phones, dial 900 800 462 (Free Toll # from a landline / house phone)
- If your phone is lost or stolen, call immediately: (0034) 645 253 522 => 24h/7 days. This # is only to be used in this case
- To contact your voice mail and to retrieve your voice messages: call 0177 (it is free to check your messages)
- To receive calls in your Apelcom cell from the U.S, a country code must be dialed: 011 34 + your cell phone number.
- To extend your limit, call Customer Service or e-mail us. During weekends please fill out a “Limits” e-mail available from our website.
FAQ’S AND NOTES ON YOUR MONTHLY INVOICE
- How do I pay my bill?
- Apelcom will notify you of the total amount spent via SMS approximately 5 to 15 days after the end of each month.
- The total will be charged to your credit card 12/24 hours afterwards. All charges will appear as “Applications in Electronic Communications S.L”
- Invoicing period goes from the 1st to the 30th or 31st of the month.
- When the bill is produced and the invoice announced by SMS each month, you can check it at: www.apelcomcell.net à
click on “your account” icon. Once on this page, enter your contract number (found at the upper right-hand corner on front page) and the password (by default your initial password is “verde”. You should change this password on your first entry for your own date protection.
- The bill is produced once the operator CDR is received a few days after the month is over. In most cases, we can not anticipate your total bill or the details of your calls until we have received the CDR. Once the invoice is produced, these can be accessed through your web account.
If you do not agree with some charges shown on the month’s invoice, through Apelcom is the only way to present a claim to the Spanish cell operator. Call Customer service and be sure to write to us at infocell@apelcom.es with your concern or disagreement
All data will be maintained confidentially in accordance with Spanish Data Protection Laws (LOPD). No third party will be privileged to any information collected.
FAQ’S AND NOTES OF YOUR CELL SERVICE.
- All incoming calls received on my cell phone are FREE? Yes, when you are in Spain they are FREE, regardless of where the call comes from.
- What’s the cheapest way to call the U.S. from my Spanish cell? Calling through the “A Intl Call” number already stored in your phone book. Just follow the instructions given by the operator. The destination number must be dialed: 001 + phone #
- How can I check how much I am spending? There is no support for this service on a network; you will have to wait until the invoice is produced.
- What happens if my phone gets lost or stolen? Think of your cell as if it was your credit card! If your phone is lost, call immediately. All calls made from your lost / stolen phone will be charged to you until you call us to cancel it! Keep a record of the exact date and time of cancellation, so that you can easily identify calls made before and after you’ve notified us.
- APELCOM can replace your cell phone with the same phone number you had before. If you want a new cell phone, you must pay a new deposit for the set and 10,00 € for the new SIM card. This process takes about one working day.
- Internet and Multimedia Messages: Your cell can be used like a PC for sending e-mails, photos and other files. However this option is slow and very expensive. Mobiles can connect accidentally to this service; make sure to keep your keypad locked when placing it in your pocket or purse.
- Internet and Multimedia Messages: Your cell can be used like a PC for sending e-mails, photos and other files. However this option is slow and very expensive. Mobiles can connect accidentally to this service; make sure to keep your keypad locked when placing it in your pocket or purse.
- How do I know if I am placing a call to a Hotline or to a regular number?
- Cell numbers in Spain always start with 6 and most landlines numbers you will use in Spain start with 91, 92, 93, 94, 95, 96, 97 and 98.
- Toll Free numbers in Spain start with 900. Most of them do not work from mobiles, so use public or private land lines for these numbers.
- Some companies use numbers starting with 902 or 901: the cost is a little higher than regular numbers, and is not counted in your limit.
- Be especially aware of numbers starting with 906, 803, 806 and 807. The cost of a call to these numbers is very expensive in all cases.
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