When should I turn in my cell?

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The last week of the program you will receive an e-mail/SMS from APELCOM to tell you when and where to turn in your cell. It is usually 1-7 days before the program end date. At that time, you will sign a cancellation contract.

You must return the phone, box, charger and booklets in good condition. You must delete all messages and phone numbers saved on your phone, as well as turn off all alarms. Phones must have the same PINs as when received.

You are not obliged to maintain your contract with Apelcom until de end of the program, or to return the phone as soon as your program ends. There no extra charges for returning your phone earlier or later than the end of your program, Apelcom only applies the conditions that you have signed, that are described above, along the time that is involved in between the day of opening the contract and the day of the cancellation.

Cancel contract for Cell:

>> To cancel your contract download this cancelation form, fill it and send it to us by Fax (to 91 789 78 24) or scan it and send it back by email (to This e-mail address is being protected from spambots. You need JavaScript enabled to view it )

Cancel contract for Modem USB or  PCMCIA 3G:

>> To cancel your contract download this cancelation form, fill it and send it to us by Fax (to 91 789 78 24) or scan it and send it back by email (to This e-mail address is being protected from spambots. You need JavaScript enabled to view it )

If you are going to send the cancellation form by fax we need you mail us the cell phone and the SIM card to the address that you can see below, in order to refund you the original deposit:

APELCOM

C/ Gran Via, 71 Escalera B – 5º Dcha

28013 Madrid