All incoming calls received on my cell phone are FREE? Yes, when you are in Spain they are FREE, regardless of where the call comes from.
What’s the cheapest way to call the U.S. from my Spanish cell? Calling through the “A Intl Call” number already stored in your phone book. Just follow the instructions given by the operator. The destination number must be dialed: 001 + phone #
How can I check how much I am spending? There is no support for this service on a network; you will have to wait until the invoice is produced.
Limits do not work when roaming is activated.
Calls to 90x or 80x numbers are not included in the limit
What happens if my phone gets lost or stolen? Think of your cell as if it was your credit card! If your phone is lost, call immediately. All calls made from your lost / stolen phone will be charged to you until you call us to cancel it! Keep a record of the exact date and time of cancellation, so that you can easily identify calls made before and after you’ve notified us.
APELCOM can replace your cell phone with the same phone number you had before. If you want a new cell phone, you must pay a new deposit for the set and 10,00 € for the new SIM card. This process takes about one working day.
Internet and Multimedia Messages: Your cell can be used like a PC for sending e-mails, photos and other files. However this option is slow and very expensive. Mobiles can connect accidentally to this service; make sure to keep your keypad locked when placing it in your pocket or purse.
How do I know if I am placing a call to a Hotline or to a regular number?
Cell numbers in Spain always start with 6 and most landlines numbers you will use in Spain start with 91, 92, 93, 94, 95, 96, 97 and 98.
Toll Free numbers in Spain start with 900. Most of them do not work from mobiles, so use public or private land lines for these numbers.
Some companies use numbers starting with 902 or 901: the cost is a little higher than regular numbers, and is not counted in your limit.
Be especially aware of numbers starting with 906, 803, 806 and 807. The cost of a call to these numbers is very expensive in all cases
Is there a maximum monthly traffic allowance? Yes, your cell has a TOP SECURITY limit of around 500 minutes and another of 20€ for SMS.When you find that you can not make outgoing calls or send text messages, call the Apelcom Customer Service and, if this is the case, we will increase the limits for you. And please, keep in mind that:
These limits are NEVER exact. When the limits of around 500 minutes and 20€ for SMS are approximately reached, the operator may take 1 to 2 days to block your cell. So, some extra calls could be made over the limit.
You may notice when you have reached your limits when either national or international calls are blocked. (If only the international calls are blocked, you may still be able to make national calls for a few hours, however please view this as a warning that you have reached your limits)
Limits do not work when roaming is activated. (Roaming stands for abroad calls, so being abroad there is no limits to protect you)
Calls to 900 or 800 numbering are not included in the limits
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