Contracts for antumn or winter
(from august to april aproximately).
FORM OF PAYMENT
The undersigned accepts the charges on the Credit/Debit Card detailed in this page:
- Initial deposit for set and/or SIM, checked in part A: ( checked equipment and SIM or only SIM) as a guarantee and as rental
- Note: Once the Cancellation Contract is done the Deposit will be balanced with the last invoice, minus 5.00 € if there is equipment rental.
- Monthly charges on usage of the service and rental, rates applicable as indicated on part B -see translation on your left.
- Credit/Debit Card Data: Please fill out all underlined, plus signature and date.
FAQ’S AND NOTES OF YOUR CELL SERVICE.
- Is there a maximum monthly traffic allowance? Yes, your cell has a limit of around 120,00 € (taxes included). If you find that you can not make outgoing calls or send text messages, call the Apelcom Customer Service and we will increase the limit for you. And please, keep in mind that:
- Limits are never exact. When the limit of 120,00 € (taxes included) is approximately reached, the operator may take up from 1 to 2 days to block your cell. All calls made during that extra time may cause an extended amount over the potential 120,00 € (taxes included) limit.
- You may notice when you have reached your limit when either national or international calls are blocked. (notice that if the international calls are blocked, you will still be able to make national calls for a few hours, however please view this as a warning that you have reached your limit)
- Limits do not work when roaming is activated.
- Calls to 90x or 80x numbers are not included in the limit
- Am I able to use the phone all over Europe? Although Apelcom cell phones work all over Europe, they are initially restricted for roaming use. If you want to activate this feature you must follow a procedure and make a new deposit to activate the roaming service. We advise you that:
- Incoming calls are not free. The price per minute of incoming & outgoing calls depends on the country you are in. We can not assure a fixed rate. As such, the rates will be much different from your plan within Spain, and much more expensive in general (i.e. 1.70/min).
- Incoming text messages are not free. Incoming and outgoing text messages cost from 0.80€ to 1.80€ depending on the country’s operator.
- Voice mail of any type is also charged.
- Procedure: Visit our webpage à fill out and sign the “Roaming” form and return it to us by fax or by visiting the office. A new deposit of 250,00 € is compulsory. Please read carefully all new conditions before signing. Note that the roaming service is not allowed on the last month of your program in Spain.
- Mundial Card: We recommend using our International Card as a much more convenient and safe way to call while being abroad.
NOTE: The roaming is locked for default anyway if it was activated (because of a Operator mistake) you will be the responsible of the charges that will be produced out of Spain |