if your terminal does not have data, you only have internet with wifi. Remove Wi-Fi in your terminal and follow the steps that we indicate depending on the operating system that your cell phone has.
If after doing these steps, turning the phone off and on does not work for you. Send an email to firstname.lastname@example.org indicating the mobile number of ION Mobile, and operating system (Android, Iphone) and you will receive an SMS to your mobile which you must open the link that reaches you. In some cases it will ask for a PIN is 1234
You can also contact by whatsapp lost or stolen phone on duty 24h / 7 days: 645 253 522